We are seeking to recruit a Digital Communications Officer with special responsibility for promoting cultural and literary programmes.
Closing date for applications: Tuesday 15 November 2022
We are seeking to recruit a Digital Communications Officer for Dublin City Council Culture Company with special responsibility for promoting our cultural and literary programmes delivered in partnership with Dublin City Libraries.
This post will provide the candidate with an opportunity to work with colleagues in the Culture Company and across Dublin City Libraries. The Digital Communications Officer will work specifically on the programmes we make in partnership with our colleagues in Dublin City Libraries.
The Digital Communications Officer will manage the marketing and promotion of cultural activities between the Culture Company and Dublin City Libraries with particular focus on literary and historical activity. The Digital Communications Officer will pay special attention to social media activity and be responsible for measuring such activity on a quarterly basis.
Working across various platforms - print media, digital content, social media and email - the role will also provide support to our colleagues, our partners, and to departments in Dublin City Council, to help develop their skills in the use of social media and digital marketing, and strengthen marketing and communications across our partnership programmes.
The role will focus on promoting programmes and content for the Culture Company programmes developed in partnership with Dublin City Libraries, to strengthen the relationships between Dublin City Council and its partners.
About the candidate:
The candidate must be innovative, flexible and have a proven track record in the promotion of cultural programming. They will work at Dublin City Council Culture Company’s head office at 14 Henrietta Street, Dublin 1 or Richmond Barracks, Dublin 8, and at Dublin City Libraries’ headquarters in Pearse Street, but must be flexible to work across the city.
The Communications Officer must have a proven track record in the promotion of cultural programming. They should have excellent interpersonal and communications skills. Ideally they can give examples of previous campaigns or projects they have been involved with where they have demonstrated innovation and a passion for culture.
The Communications Officer will:
- Promote programme content as created by the Culture Company in partnership with Dublin City Libraries.
- Collaborate across the different programmes and activities of the Culture Company and Dublin City Libraries, working closely with the wider team to develop ideas and projects.
- In particular, provide programming and communications support for the Dublin Festival of History and the Historians-in-residence programme.
- Help to organise marketing campaigns around cultural programming and initiatives.
- Compile the Libraries’ newsletters, which include the Dublin City Libraries, Dublin Festival of History and the Historians-in-Residence newsletters, liaising with the Library and Culture Company’s Communications team to decide on content, sourcing / creating visuals and audience segmentation.
- Coordinate and post content to the libraries and culture company programmes various social media accounts, with a responsibility for high quality content, free of errors, typos or out-of-date details
- Managing various programmes Instagram accounts – scheduling content, responding to customer interactions, sharing customer generated content to stories etc.
- Coordinate the library staff Social Media Group on Facebook.
- Provide support to colleagues using social media in Dublin City Libraries, disseminating information and answering queries.
- Publishing content to the libraries blog and programme websites for the agreed collaborative programmes.
- Take responsibility for uploading suitable video content to social media and video sharing accounts.
- Take responsibility for uploading suitable audio content to SoundCloud and other sites
- Work with photograph, video and audio producers to ensure quality content is produced for each channel
- Train staff or teams in the use of social media tools from time to time
- Evaluate marketing programmes and produce an annual report and other reporting as required.
- Work in line with best practice and the Culture Company Data Protection, and Health and safety policies and ensure compliance with all financial, contractual, legal procedures in the course of your work
Websites and Social Media channels
This is a very busy and varied role updating, managing and coordinating content across a variety of websites, channels and platforms. You will not be solely responsible for content generation, but will be working with various teams. Online presences include:
Dublin City Libraries:
- Dublin City Libraries website - https://www.dublincity.ie/residential/libraries
- Dublin City Libraries Blog - https://www.dublincity.ie/library/blog
- Instagram - https://www.instagram.com/DublinCityLibraries/
- Facebook - https://www.facebook.com/DublinCityLibraries
- Flickr - https://www.flickr.com/photos/dublincitypubliclibraries/albums
- Linktree - https://linktr.ee/DublinCityLibraries
- Twitter - https://twitter.com/dubcilib
- YouTube - https://www.youtube.com/user/dubcilib
- SoundCloud - https://soundcloud.com/dublincitypubliclibrary
- Newsletters - https://www.dublincity.ie/residential/libraries/about-libraries/mailing-lists
Dublin City Historians-in-Residence
- The Dublin City Historians-in-Residence webpage - https://www.dublincity.ie/residential/arts-and-events/decade-commemorations/historians-residence
- Historians-in-Residence twitter - https://twitter.com/dubhistorians
- The Dublin Historian-in-Residence for Children https://www.richmondbarracks.ie/about/historian-in-residence-for-children/
The Dublin Festival of History
- The Dublin Festival of History (DFOH) website - https://dublinfestivalofhistory.ie/
- DFOH twitter - https://twitter.com/histfest
- DFOH Facebook - https://www.facebook.com/DublinFestivalofHistory/
- DFOH Insta - https://www.instagram.com/histfestdub/
- DFOH Newsletter - https://dublinfestivalofhistory.ie/about/
- A minimum of three years of equivalent experience in a relevant role is essential
- A portfolio of work across different social media accounts and platforms, across email marketing and any element of community management online
- A knowledge and/or expertise in digital marketing
- Excellent attention to detail and strong written communication skills
- Experience of project management and effectively managing external providers
- Proven experience in devising, implementing and delivering promotional campaigns to creatively promote interest and engagement in cultural activity.
- Ability to plan, organise and lead a project, and to work to deadlines with flexibility around working hours
- Ability to prioritise competing work demands, working independently and collaboratively as part of a team
- Good IT skills with proficiency in GSuite
Additional experience, which may be considered:
- An understanding of, and, ideally, experience in, using various tools to help people with accessibility requirements view, read or listen to content, be that alt-text, captions, subtitles or other descriptions
- An interest in the work of Dublin City Council Culture Company, Dublin City Council, their libraries and cultural activity in the city
- Experience of evaluation or analysis of the performance of digital and social media communication
- Excellent communication, interpersonal skills to include the ability to give presentations/talks to audiences of varying types and sizes, and to facilitate group discussions for cultural programming.
- Ability to engage with a wide range of people including colleagues, project partners and the general public.
- A primary or postgraduate qualification in marketing or relevant discipline is desirable but not essential.
Post Title: Digital Communications Officer
- Fixed term contract for three years, a six month probationary period applies.
- This post is full time, five days per week
Location: Dublin City Library and Archive, 139-144 Pearse St, Dublin 2, D02 HE37, Dublin City Council Culture Company HQ, 14 Henrietta Street, Dublin 1, D01 HH34 and Richmond Barracks, Inchicore, Dublin 8, D08 YY05.
Reports to: Head of Communications, Marketing and Audience Development, Dublin City Council Culture Company
Key relationships: Communications Team in Dublin City Council Culture Company, Dublin City Libraries Communications, and other programmers and partners of relevant cultural programmes.
Salary: Full time salary of €39,000 per annum
Pension: A contribution of 10% of salary will be made to an agreed pension savings scheme subject to the individual contributing a similar percentage.
Reward and recognition: All Dublin City Council Culture Company employees participate in the performance review and appraisal process annually. This process measures performance, considers training and development opportunities and is used to determine any reward (pay or annual leave increases) that may be applicable.
Working from home: The company facilitates working from home suitable to the requirement of the position; this can be discussed further with the successful candidate.
Other benefits: Other Employee benefits include Employee Assistance Programme, Cycle to Work Scheme, Taxsaver Commuter Ticket Scheme for public transport to and from work, access to certified training and opportunities for professional development in your role.
How to apply:
Applications are now invited from applicants who meet these published requirements. Applications must include the following:
- Your CV (including the names and contact details of two referees). Note that referees will not be contacted without prior consent.
- A one page letter citing your specific skills, knowledge and experience relevant to the role specification and requirements set out here.
- A portfolio of online work, including social media posting, email newsletters and details of cultural events or programmes you have worked on
- A cover letter outlining why you are interested in this role.
Completed applications should be sent by email only to firstname.lastname@example.org with “Digital Communications Officer” in the subject line.
Closing date for this application is 15 November 2022. Applications received after the closing date and time will not be accepted.
The information supplied in your application will be reviewed against the requirements set out in this notice by a panel. Dublin City Council Culture Company reserves the right to shortlist applicants and/or call people for an interview. We envisage that any resulting first round interviews will be held during the week beginning 21 November 2022; subject to government guidelines, these may be online or in person. It will not be possible to provide application process feedback to unsuccessful applicants.
Garda vetting is mandatory for successful applicants, and you must be cleared by the National Vetting Bureau before the work can commence. The successful applicant may also be required to complete mandatory training in line with the requirements of their role or broader company requirements.
Please note that Dublin City Council Culture Company is committed to developing policies and practices ensuring that accessibility, universal design and reasonable accommodation for people with disabilities are taken into account. Dublin City Council Culture Company is an equal opportunity employer. Please see our Equal Opportunities Policy here (PDF).
Please note that both the museum at 14 Henrietta Street and Richmond Barracks are Part M access compliant, and the offices of Dublin City Council Culture Company in both have limited physical access. Reasonable accommodation of access requirements will be made for successful applicants.
Interviews will take place in an accessible location. We are committed to respecting and protecting your privacy. We keep several kinds of personal data about our prospective employees so we can manage the recruitment process effectively and efficiently and meet our legal obligations. Please see our Privacy Notice for Job Applicants here (PDF).