Visitor Experience

Department of GOING

The Visitor Experience department supports the smooth running of all events and activities for 14 Henrietta Street and Richmond Barracks including event planning, resource management and facilitation. The Visitor Experience team manages front-of-house operations and tours with its primary focus on providing a welcoming environment whilst ensuring the highest level of customer service for all who visit and engage with the Culture Company (visitors, artists, audiences, venue hires, team members, local community etc.) both online and in person. Collaboration is a key aspect of the department's work, as the department works with all of the Culture Company teams to help maintain a safe and inclusive environment for everyone engaging with the cultural sites and programmes.