Cookie Policy

When you visit our website

Our system will log your IP address along with other information provided by your browser. This may include the name and version of the browser you are using, your operating system and any website address that referred you to our website.

Our system will only record personal information if you:

  • Provide information by filling in a form on our site;
  • Subscribe to or register for services that require personal information to be given;
  • Report a problem and give your contact details for us to respond;
  • Complete surveys that we use for research purposes.

When you visit our website pages, a small text file called a 'cookie', is downloaded onto your computer. This is called a session cookie. This will only remain on your computer until you close your browser.

In general, cookies are used to retain user preferences, store information for things like shopping carts, and provide anonymised website statistics to third party applications like Google Analytics to collect aggregated website statistics that allow us to understand how visitors use our site.

A persistent cookie will be downloaded when you first visit the site. These remain in your browsers cookie store between sessions. This type of cookie will allow us to identify repeat visitors to the site. You may opt to view the site without cookies by adjusting your browser's settings. If you do disable cookies some functions of the site may no longer work correctly. For more information on cookies see the All About Cookies website.

Our websites also use the Google Tag Manager and Google AdWords remarketing service to advertise on third party websites (including Google) to previous visitors to our sites. This could be in the form of an advertisement on the Google search results page, or a site in the Google Display Network. Third-party vendors, including Google, use cookies to serve online advertising. We have no access to the information. You can set preferences for how Google advertises to you using the Google Ad Preferences page, and if you want to you can opt out of interest-based advertising entirely by cookie settings.

We use other third-party tools on our websites for our main advertising partners – Facebook, Instagram, Google and Twitter – to be able to create custom audiences of people who have expressed an interest in a particular event or service based on their behaviour on our sites. They can enhance that custom audience with a ‘lookalike’ audience where they use their own data to identify other people with similar characteristics or behaviours to the people identified from our site. This is all done without us having any access or control of that data – the third-party is the Data Controller in these situations.

We currently operate cookies on the basis of ‘consent by implication’. This means that once you are informed of our use of cookies, by continuing to use the website that you consent to the processing of data about you in the manner and for the purposes set out in this privacy policy.

Last reviewed: 22 July 2020.