Recruitment Call: Visitor Experience Coordinator - now closed

About the position

Dublin City Council Culture Company is seeking a Visitor Experience Coordinator to help achieve our aims to connect the citizens of Dublin through culture and conversation through our work.

Working as part of a team at 14 Henrietta Street or Richmond Barracks or other sites as they arise, this role will play a key part in ensuring the smooth day to day running of our activities at our venues.

This role and the Visitor Experience department as a whole, supports the smooth running of all tours, events and activities for 14 Henrietta Street and Richmond Barracks including managing front of house operations, ensuring the highest level of customer service for all who visit and engage with Dublin City Council Culture Company both online and in person, including visitors, artists, audiences, venue hires, team members, local community and so on.

This role is based on site from Wednesday to Sunday and includes supervision of buildings, providing general administrative support across the venues, and practical operational support to our programmes and departments.

About the role

There are 3 main areas of responsibility in the role specification for this role.

1. Visitor Experience

• Work as part of a team to facilitate the smooth running of the day to day operations across our museum and cultural centre, 14 Henrietta Street and Richmond Barracks or other buildings for building users and visitors (from Wednesday to Sunday)
• Ensure the smooth running of tours, activities and events in the museum and other venues, supporting the tour guides, museum, venue and delivery teams where appropriate
• Preparing for daily activities, ensuring you are aware of working rosters, planned activities and events
• Support the Visitor Experience and Creative Engagement teams to upload tours and events to our booking system (Ticketsolve), ensuring they are on sale in a timely fashion

2. Customer Service

• Oversee bookings for individuals and groups (by phone, by email, in person) for all tours and events taking place in the building
• Supervise the front desk of either site and ensure that all contact with visitors is conducted professionally and in a timely fashion (whether in writing or in person)
• Provide audience reports and visitor feedback to the Creative Development or Communications teams as required
• Oversee the ticketing system and liaise with system providers when required
• Set up meeting rooms, events and manage venue hires on site as required

3. Operations

• Act as keyholder and manage the opening and closing procedures (from Wednesday to Sunday) for 14 Henrietta Street, Richmond Barracks or other buildings that the company may operate
• Financial administration including daily cash up and reconciliation (Ticketsolve)
• Venue Hire facilitation on site as appropriate to each building
• Ensure Health and Safety compliance for visitors, artists and facilitators, following the Health and Safety Policy as set out by Dublin City Council Culture Company
• Working with the Operations Team, help to ensure that buildings and activities perform to the highest possible standards in terms of accessibility and universal design
• Work with the Collections Manager to monitor, and report on the condition of the buildings and assist with organising repairs, reports and similar works as required
• Supervision of cleaning and waste removal services on site
• Monitoring and reporting on all audio visual equipment, IT and security systems, issues in the buildings, scheduling repair and maintenance based on facilities checklists as required
• Weekend supervision of any approved small building or maintenance works as might be booked in
• Ensure compliance with GDPR guidelines across all activities

Role requirements

Essential criteria

• A minimum of two years of venue administration, front of house supervision or equivalent experience is essential
• Excellent administrative and organisational skills
• Proficiency in Microsoft office and GSuite is essential, experience of Ticketsolve is desirable. (or experience with working in other ticketing supplier)
• Excellent communication and interpersonal skills
• The ability to prioritise workload, multitask and remain calm under pressure
• An understanding of the work of Dublin City Council Culture Company and its ambitions

Person specification

The ideal person for this role will be:

• A dynamic self-starter with excellent interpersonal skills, ability to work collaboratively with experience in working across a multidisciplinary team and with a wide range of suppliers
• Someone with self-confidence who would be able to demonstrate a willingness to learn, have strong resourcefulness, initiative and problem solving abilities
• Instinctive has the ability to think creatively - to try, fail, learn, and try again
• Willing to work flexibly, including evening work as required

Position summary

Post Title: Visitor Experience Coordinator, Dublin City Council Culture Company

Post Status: Fixed term 3 year contract for a 5 day a week role (Wednesday to Sunday) with a 6 month probationary period

Location: Dublin City Council Culture Company, 14 Henrietta Street, Dublin 1, D01 HH34. Richmond Barracks, Inchicore, Dublin 8, D08 YY05, and other locations where the Company works

Reports to: Visitor Experience Manager, Dublin City Council Culture Company

Key relationships: All teams across the Company: Company Visitor Experience Team; Operations Team; Venue Hire Manager; Programming Team; other Company Heads of Department and CEO, Venue teams at 14 Henrietta Street and Richmond Barracks and other buildings if relevant, financial administration team

Salary: €31,200 gross p.a.

Pension: A contribution of 10% of salary will be made to an agreed pension savings scheme subject to the individual contributing a similar percentage

Other benefits: Other Employee benefits include Employee Assistance Programme, Cycle to Work Scheme, Taxsaver Commuter Ticket Scheme for public transport to and from work, access to certified training and opportunities for professional development in your role

Reward and recognition: All Dublin City Council Culture Company employees participate in the performance review and appraisal process annually. This process measures performance, considers training and development opportunities and is used to determine any reward (pay or annual leave increases) that may be applicable

How to apply

Applications are now invited from applicants who meet these published requirements.
Applications must include the following:

• CV (including the names and contact details of two referees)
• A one-page letter citing your specific skills, knowledge and experience relevant to the role specification and requirements

Completed applications should be sent by email only to recruitment@dublincitycouncilculturecompany.ie with “Visitor Experience Coordinator” in the subject line. Applications received after the closing date and time will not be accepted.

Closing date for this application is Monday 11 September 2023.

The information supplied in your application will be reviewed against the requirements sent out in this notice by a panel to shortlist applicants and call people for an interview. Dublin City Council Culture Company reserves the right to short-list candidates for interview. It will not be possible to provide application process feedback to unsuccessful applicants.

Garda vetting is mandatory for successful applicants, and you must be cleared by the National Vetting Bureau before the work can commence. The successful applicant may also be required to complete mandatory training in line with the requirements of their role or broader company requirements. It will not be possible to provide application process feedback to unsuccessful applicants.

Please note that Dublin City Council Culture Company is committed to developing policies and practices ensuring that accessibility, universal design and reasonable accommodation for people with disabilities are taken into account. Dublin City Council Culture Company is an equal opportunity employer. Please see our Equal Opportunities Policy here.

Please note that both the museum at 14 Henrietta Street and Richmond Barracks are Part M access compliant, and the offices of Dublin City Council Culture Company in both have limited physical access. Reasonable accommodation of access requirements will be made for successful applicants.

Interviews will take place in an accessible location. We are committed to respecting and protecting your privacy. We keep several kinds of personal data about our prospective employees so we can manage the recruitment process effectively and efficiently and meet our legal obligations.

Please see our Privacy Notice for Job Applicants here (PDF).