Recruitment Call: Visitor Services Manager

Position summary

Post Title: Engagement Coordinator Dublin City Council Culture Company

Post Status: Fixed Term Contract (full-time), 3 years, a 6 month probationary period applies.

Location: Dublin City Council Culture Company HQ, 14 Henrietta Street, Dublin 1 and Richmond Barracks, Inchicore, Dublin 8

Reports to: Engagement Manager

Key relationships: You will work closely with the Engagement team and teams across the Company, as well as artists, cultural partners, community groups, participants, stakeholders and other programme partners.

Salary: €34,811 gross per annum.

Pension: All employees who meet the requirements will be auto-enrolled in the Government My Future Fund retirement saving scheme when they begin work. Upon completion of their six month probationary period, staff will be eligible to join the company scheme. Dublin City Council Culture Company offers a personal retirement savings account (PRSA) scheme, where the company will match employee contributions of up to 10% of salary Employees may choose to remain in the MyFutureFund scheme once they have completed their probation or to opt out and join the company pension scheme.

Reward and Recognition: All Dublin City Council Culture Company employees participate in the performance review and appraisal process annually. This process measures performance, considers training and development opportunities and is used to determine any reward (pay award) that may be applicable.

Hybrid working: The company facilitates some hybrid working suitable to the requirement of the position, this can be discussed further with the successful candidate.

Other benefits: Other Employee benefits include Income Protection, Life Assurance, Employee Assistance Programme, Cycle to Work Scheme, Taxsaver Commuter Ticket Scheme for public transport to and from work, access to certified training and opportunities for professional development in your role.

Annual Leave: 23 Days

Key Responsibilities

1. Programme Delivery and Facilitation

• Coordinate and deliver regular Tea & Chats sessions, creating opportunities for conversation, connection and participation.
• Coordinate and deliver the monthly Culture Club programme, working with partners to schedule talks, tours and activities across different sites and formats.
• Coordinate and deliver Culture Club Projects, supporting workshops, activities and other opportunities that enable people to explore, participate and experiment through culture.
• Facilitate Tea & Chats conversations in ways that encourage people to feel comfortable sharing their thoughts, experiences, interests and ideas.
• Facilitate Culture Club and Culture Club Projects, creating welcoming and engaging experiences for participants.
• Adapt approaches, activities and communication to suit different groups, settings and participant needs.
• Build relationships with participants and partners; identifying opportunities for continued and deeper cultural engagement.

2. Audience Development and Engagement

• Support the development of new and existing audiences and participants across Tea & Chats, Culture Club and Culture Club Projects.
• Build relationships with individuals, community groups, organisations and partners across Dublin, developing new connections and supporting existing relationships.
• Listen to participants and respond to what we hear, using their experiences and feedback to inform programme delivery and development.
• Ensure participants feel welcomed, comfortable, valued and supported to engage with culture in ways that are meaningful to them.
• Support approaches that encourage sustained participation, connection and confidence in engaging with cultural activity.

3. Programme Coordination and Administration

• Manage the day-to-day administration associated with Tea & Chats, Culture Club and Culture Club Projects, including scheduling, bookings, participant communications and other practical arrangements.
• Respond to programme queries by phone, email, text and other appropriate communication channels, providing clear, timely and welcoming information.
• Contribute to the development and delivery of the processes, materials and ways of working that support effective Engagement programme delivery.
• Maintain accurate programme data, records and archives, and provide written reports and updates on activities as required.
• Support communications and advocacy opportunities for assigned programmes and the wider Company as requested.

4. Working Across the Company and with Partners

• Work collaboratively with the Engagement team and colleagues across the Company to support the delivery and development of programmes and activities.
• Develop and maintain effective working relationships with cultural partners, community groups, artists, venues and other stakeholders.
• Build networks and share information, contacts and learning across the Company to support audience development and wider cultural participation.
• Share learning from Tea & Chats conversations, Culture Club and Culture Club Projects to contribute to the ongoing development of the Company's Engagement work.
• Contribute to the development of accessible and inclusive approaches across Engagement programmes, keeping accessibility, clear communication and participant experience at the forefront of programme delivery.
• Support relationships between community groups and cultural partners, helping to create opportunities for longer-term cultural engagement.

Role requirements

Person specification

The ideal person for this role will be:

• An excellent communicator and listener, with strong interpersonal and facilitation skills and the ability to listen carefully and build positive relationships.
• Highly organised, with the ability to coordinate programmes, manage administration and meet deadlines.
• Flexible and resourceful, with the ability to work collaboratively and respond positively to changing circumstances.
• Committed to accessibility, inclusion and creating welcoming experiences for participants.

Essential criteria

• A minimum of two years' relevant or transferable experience planning, coordinating and delivering engagement, learning or participation programmes and/or projects (which may include community or cultural projects - or similar).
• Experience of successfully engaging and facilitating with people and groups, creating welcoming and inclusive opportunities for participation, conversation and connection.
• Experience of building and developing relationships with community groups, arts / cultural organisations, artists, or other stakeholders.
• Experience of listening to participants and responding to their interests, experiences and feedback in the development or delivery of programmes or activities.
• Excellent IT, data-management and reporting skills, with experience maintaining accurate programme records and using digital systems to support programme delivery.

Desirable criteria

• An understanding of the work of Dublin City Council Culture Company and its ambitions.
• Experience working in community, cultural, arts, heritage, museum or related sectors.

How to apply

Applications are now invited from applicants who meet these published requirements. Applications must include the following:

• CV, including the names and contact details of two referees (referees will not be contacted without prior permission)
• A one or two page letter citing your specific skills, knowledge and experience relevant to the role specification and requirements.

Completed applications should be sent by email only to recruitment@dublincitycouncilculturecompany.ie with Engagement Coordinator in the subject line. Applications received after the closing date and time will not be accepted.

The closing date for this application is 8 September 2026

The information supplied in your application will be reviewed against the requirements set out in this notice by a panel. Dublin City Council Culture Company reserves the right to shortlist applicants and/or call people for an interview. It will not be possible to provide application process feedback to unsuccessful applicants.

We envisage that any resulting first round interviews will be held during the week beginning 21 September 2026. The interviews will be in the format of competency based questions related to the specific role responsibilities and required criteria outlined within this recruitment process.

In the interests of promoting accessibility all candidates who are invited for an interview will receive the interview questions and/or tasks in advance to allow everyone to prepare fully for the interview. Interviews will take place in an accessible location.

Please note that Dublin City Council Culture Company is committed to developing policies and practices ensuring that accessibility, Universal Design and reasonable accommodation for people with disabilities are taken into account. Dublin City Council Culture Company is an equal opportunity employer. Please see our Equal Opportunities Policy here.

Please note that both the museum at 14 Henrietta Street and Richmond Barracks are Part M access compliant, and the offices of Dublin City Council Culture Company in both have limited physical access. Reasonable accommodation of access requirements will be made for successful applicants.

We are committed to respecting and protecting your privacy. We keep several kinds of personal data about our prospective employees so we can manage the recruitment process effectively and efficiently and meet our legal obligations. Please see our Privacy Notice for Job Applicants here.

Garda vetting may be mandatory for successful applicants, and you must be cleared by the National Vetting Bureau before the work can commence.

About Dublin City Council Culture Company

Dublin City Council Culture Company runs cultural initiatives and buildings across the city with, and for, the people of Dublin. We collaborate with people, communities, cultural organisations, businesses, and Dublin City Council to embed cultural experiences and increase cultural participation throughout Dublin.

For more information, see www.dublincitycouncilculturecompany.ie

Our Vision

A Dublin where creativity and access to culture builds lasting connections between people and the place they live.

Our Mission

We are dedicated to delivering sustainable impact through accessible and engaging cultural experiences that expand cultural habits, build connections and grow cultural confidence.

Our Values

We are led by our values. They guide what we do and how we do it.

Inclusion and Accessibility

• We encourage everyone to be involved to achieve wider cultural participation in Dublin.
• We create meaningful and enduring cultural connections by focusing on programme accessibility and sustainability.

Connection and Collaboration

• We collaborate with artists, communities and organisations. Together we develop and expand cultural skills.
• We open up new ways for people to access cultural activity more easily and confidently to develop their cultural habits.

Engagement and Excellence

• We ensure our programmes are relevant and meaningful to all by continuously engaging with the people of Dublin
• We strive for excellence in everything we do.